FAQ & Returns

FAQ & Returns

1. Question

If you have any issues with items you have purchased from Gredale.com, we are sorry for any inconvenience and are eager to assist you.

1. Answer

Please initiate your return through emailing “shop@gredale.com". You will receive a return approval via email and UPS/Fedex/USPS will be scheduled to pick up the return at the address to which the package was shipped. Once the package is received and verified in our warehouse, the refund will be issued to your credit card.

2. Question

Will the carrier pick the product up from my house?

2. Answer

Yes, to minimize any inconvenience, we will have UPS come to your shipping address to retrieve your return.

3. Question

Can I exchange an item?

3. Answer

At this time, if you wish to exchange an item, we recommend that you complete the return process, and then purchase the correct item, so that you can receive your intended item as quickly as possible.

4. Question

How soon will I receive a credit for my return?

4. Answer

We will process your return as quickly as we can. Credits are issued upon receipt and processing of your item into our warehouse. Please allow 1-3 weeks for return and for the credit to process.

5. Question

This Website is provided “as is,” with all faults, and Gredale LLC makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

6. Question

What is the return Policy?

6. Answer

* Products eligible for return must be returned within 15 days from original purchase date. * Non-stock (items not typically stocked in our warehouses) or special-order items are not eligible for return. * Items eligible for return must be received unopened in their original packaging and in saleable condition. You are solely responsible for ensuring that any product being returned is packaged for shipment in a manner that will protect it from damage in transit. * Items must not be defaced (e.g. no handwriting or other marks on the packaging). * A copy of your original packing slip must be included in the box with the returned product(s). If you are returning an item that is defective or shipped in error by us or damaged in shipment to you, we will arrange for the product to be picked up by the carrier of our choice at our expense. * Returns will be authorized for any products returned because of a recall or defective products. * Defective products will be replaced or repaired, depending on the manufacturer’s policy.

7. Question

What should I do if I ordered a non-returnable item?

7. Answer

Answer: Gredale.com has items on the website that are non-returnable, because they are special order. An item will be clearly marked at the time of purchase. These items are only eligible for return if Simply Medical has shipped the wrong item in error, or if the item is broken before it reaches the destination

8. Question

How to initiate a return?

8. Answer

*Email Shop@gredale.com stating your request for return *Your request will go to our Customer Service team who will review the return *Once approved, you will receive an email from Gredale with instructions and information on when and how they will retrieve your package.

Have Questions?

If you have any questions about an item or are looking for guidance feel free to reach out to us and someone from our team will be in touch shortly.

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